Retail Card

Q. How easy is it to get a HTI Drug Card?

A: Simply fill out the appropriate online enrollment form with payment or use our print out form and mail it in with payment.

Q: Can I be turned down when applying for a card?

A: Not unless you are under 18 years of age and/or by law cannot be issued a card. We believe everyone should be able to save money on prescriptions.

Q: When will I receive my card and how do I use it?

A: Your HTI Program Card and member packet explaining how to use it will arrive within 7 business days from the day we receive your enrollment form and payment.

Q: Is there a limit to how many times I can use my card?

A: Your card is unlimited and has no hidden cost. Once you are enrolled you do not pay us again until it is time to renew you annual fee.

Q: How do I know that my medication will cost less using the HTI Drug Program?

A: Check your current medication prices by clicking here Check Price or by calling our US Home Delivery facility at 1-877-246-2259.

Q: What pharmacy can I go to?

A: Your HTI Drug Card Plan recognizes any willing provider. Any pharmacy that agrees to meet the plan’s conditions and electronically submit your prescription can fill it for you. Over 50,000 pharmacies across the USA have already agreed to do this. However, if your personal pharmacy is not a member of this network, the pharmacist can call the toll-free number on your card and immediately arrange to process your prescription.

Q: What can I do if a Pharmacy will not honor my drug card?

A: If you wish to take advantage of your plan and its benefits, you will need to go to a participating network pharmacy. Retail Pharmacy is an increasingly competitive business- as is all of health care. However, some pharmacies may not wish to compete in today’s environment – or they may feel that they do not need to. The HTI Card Program gives any qualified pharmacy desiring to participate the opportunity to do so. This may require that you use a new pharmacy. Fortunately there are many who will value you as a customer, 50,000 nationwide. Just remember, the decision not to participate is that of the individual pharmacy, not the HTI Cards Program.

Q: Can I transfer my prescriptions to a pharmacy that will honor my card?

A: Yes. The pharmacist at the store you wish to transfer your prescription to can usually do this for you or if you prefer you can contact our Home Delivery facility and have your medication delivered directly to your door.

Q: What does “Calculated” co-pay on my card mean?

A: This means that although you pay the full cost of your prescription directly to the pharmacy, HTI’s processor calculates the amount electronically. Your calculated price includes a network discount off the cost of the drug and the pharmacist’s dispensing fee. This negotiated “calculated” price is generally much lower than the pharmacy’s regular price.

Q: What happens if my local retail pharmacy’s advertised price is less than the negotiated network price?

A: The pharmacist should submit the regular price to the processor. The processor allows only the lower of his regular price or the negotiated price. (It is not uncommon for some stores to advertise “loss leader drugs” – drugs that they are willing to lose money on to encourage customers to come to their pharmacy.) If your drug is advertised at a lower price than the negotiated price the pharmacist should submit the advertised price to the processor. Do not allow yourself to be penalized because your prescription is being processed! Remember – your prescription must be transmitted to the processor so they can perform necessary safety checks against your drug profile.

Q: How can I tell if my prescription has been transmitted?

A: A prescription that has been electronically processed should have a “Claim Reference Number” printed on your receipt or label. Always check for this number. This way you can be assured that you have received the lowest price and that your medication has been checked against your central profile for interactions or other problems.US

Home Delivery

Q: Are any of my medications being shipped out of Canada?

A: None. Your prescriptions are all filled out of our US Home Delivery facility located in Gadsden, Alabama.

Q. How do I get a price quote on my current medication?

A: Simply call 1-877-BHM-2259 or email us at info@bhmhealthcare.com and give us your group name or number.

Q: How long will it take to get my medication?

A: Once we receive the prescription we will fill it that same day as long as we have all of the medication in stock. Once we ship it out it takes 2 business days to receive your order.

Q: What are my payment options?

A: We accept Visa, MasterCard, Discover and American Express. We also accept debit cards or you may send a check or money order.

Q: How far in advance do I need to order my prescription?

A: We ask that you order your medication at least 10 days prior to needing them. It does not take us 10 days to fill the prescription but it does allow us time in case of any problems that may arise.

Q: How do I get my prescription to you?

A: You may mail your prescription in or your doctor may phone or fax the prescription to us. We do not accept faxed prescriptions from the patient. If you currently have a prescription at another pharmacy then call us at 1-877-BHM-2259 and we will transfer the prescription to our pharmacy for you.

Q: Who do you use to ship the medication out?

A: We use FedEx 2nd day air to ship all medications out. It takes 2 business days to reach you once we ship the package out.

Q: Can I check the status of my order?

A: Yes. Simply call us and give the customer service representative any requested information.

Q: Will I be notified if there is a price change?

A: We will always notify you if your prescription has gone up or down in price before we charge and ship it out to you.

Q: Is there a limit on how much I can buy at one time?

A: Yes. By law, HTI’s US Home Delivery service can send you no more than a three-month supply of each of your medications, provided you have a valid prescription for that amount of medication and they are for your personal use only.

Q: Why is it to my advantage to order a 90-day supply than a 30-day supply?

A: Each prescription charge includes a professional dispensing fee. That fee is the same for a 30-day supply or a 90-day supply. So if you buy a 90-day supply instead of a 30-day supply you avoid – and thus save – two dispensing fees and possibly additional shipping fees! If you are using your HTI Drug card in conjunction with a funded benefit plan, you may also get a 90-day supply for the same co-pay as you would if you purchased a 30-day supply.